Customer Service

Hello.  Thanks for reading the boring stuff.  I want you to be happy with your purchase.  If you aren’t, please send it back for a full refund.  Also, if you have any questions, feel free to email or call us.

We can  be reached Monday-Friday from 8am-6pm at 660-269-0013.  This is a two person business.  We aren’t always available to answer.  If this is the case, please leave a message and we will get back to you as soon as possible.  We’re looking into a call center to take care of any questions, but I just don’t think it’s very personal and I’d be happy to help in any way.  As always, I’m available on email – contact@carolinecree.com

And now, onto the technical details…

 

Returns

We want you to love your purchase from carolinecree.com. But if something is not right, please let us know and we will do everything we can to help. Email us contact@carolinecree.com or call 660-269-0013 to speak with us.  If we are not available, leave a message and we will return your phone call within one business day.

PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED.  Email us at contact@carolinecree.com to receive a return authorization code.

 

Return policy

We will gladly accept returns on all items that have not been worn and are in new condition.   If you return any items that show signs of wear, we will have to send it back to you at your cost.

When trying your shoe on for fit, please do so on a clean, carpeted surface!  Do not try them on outside or on concrete.  Any item that looks like it has been walked in is not returnable.

It’s also important that the original box is returned in new condition.  This is part of our product offering and it must be included.   Do not attach any shipping labels to the shoe box.  The included dust bag must also be returned.  Returned items with damaged boxes or missing dust bags will be charged $10 per item.

 

Refunds

Refunds are available within 20 days from the date of delivery. Once we receive your returned merchandise and confirm that its condition is acceptable (unworn) then we will credit your refund to your credit card.

Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.

If your order has been sent to a destination within New York, all sales taxes will be refunded.

Please note, original shipping fees paid for by International orders will NOT be refunded.  Unfortunately on international sales, customs duties and sales taxes are non-refundable, however, you may be able to recover these fees by contacting your local customs bureau.

DISCLAIMER

We reserve the right to reject any returns that do not comply with conditions above.  If your return is not accepted, it will be shipped back to you at your expense and a refund will not be granted.  Please contact us if you have questions about this policy.

 

Sales Tax

Prices listed on our Website do not include sales tax. We are required by law to charge sales tax in applicable jurisdictions. Any sales tax charged will be calculated and displayed for your approval prior to final confirmation of your order.

 

International disclosure

Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. Additionally, when ordering from carolinecree.com, you expressly acknowledge that you are the importer and agree to comply with all laws and regulations of your country.

It is worth noting that international shipments may be opened and inspected by customs authorities.

We may provide certain product information, such as a description to our international carriers, and/or customs authorities to facilitate customs clearance and compliance with local laws.

If your order is a gift, we will indicate that fact on any manifest or other documentation, but customs authorities may require that we disclose the value of the product on the package.

Defective merchandise

While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately.

Colors

Since the resolution and color composition of each computer monitor varies, we cannot guarantee the colors you see on your screen are exactly what will arrive at your house.   If you aren’t happy with anything, we will be happy to refund your money.

 

 

Privacy Policy / Legal Stuff That’s Required.
This Privacy Policy Notice describes the types of information we gather from individuals visiting our website, www.carolinecree.com (“Website”), and how we use that information.  By accessing our Website, you agree to be bound by this Privacy Policy.   If you do not agree to the terms of this Privacy Policy, please do not use our Website. Every time you visit our Website, your visit will be subject to the then-current version of this Privacy Policy. When you visit our Website, you should check the date of the Privacy Policy Notice (which appears above) and review any changes that have been made since your last visit to our Website.
Information Collected by UsA. Information You Give Us: We receive and store information you enter on our Website or give to us in any other way. For example, when you buy a product through our Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provides us with information when you communicate with us by e-mail, telephone, or otherwise. If you purchase an item to be shipped to someone as a gift, you would provide the recipient’s information as well. We may keep records of your purchases, and the types of products that appeal to you. We may use your information to help us improve our Website, to better tailor our product offerings to our customers, and to improve the content on our Website. You may choose not to provide certain information, but without that information some of our Website’s features may not be available to you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” which is electronic data stored on a user’s computer, containing information about the user. We may use a “persistent” cookie to store your login ID, making login easier, but this feature can be removed by adjusting your internet browser settings or preferences. Because cookies are necessary for some of our Website’s features, we suggest that you leave them turned on. In fact, if you block or reject our cookies, you won’t be able to complete a purchase transaction from our Website.Specific automatic information we may collect when you access our Website includes information such as your Internet Protocol (IP) address, login, password, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to our Website, what you viewed, how long you stayed, and when you left, including the date and time. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors.Please note that the examples above are intended to provide a general overview of the types of automatic information available to us when you visit our Website, rather than an exhaustive list of technical information.
C. E-mail Communications: We generally communicate with our customers by e-mail. We may also communicate promotions and specials by e-mail. If you do not want to receive e-mail from us, you may unsubscribe by clicking the unsubscribe link at the bottom of any carolinecree.com e-mail.

III. We Do Not Share Information About Our Customers

We value our customers, and we will not share any personally identifiable customer information, except where necessary for us to complete certain transactions. For example, we use a third party shopping cart.  Information is passed to them to complete your order.   This third party does not share your information.

If we are required by law, will will have no choice but to submit to a subpoena or court order.  Or if we have to enforce our terms, which includes fraud protection.

Information Security

We use industry standard Secure Sockets Layer (SSL) certificate, which encrypts all order information you submit through our Website.  We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.  Having proper antivirus software on your computer can help you protect your information from phishing.

Links to Other Web Sites

Our Website might include links to other websites. We cannot be responsible for the privacy practices of those websites, and we caution you to be aware of the privacy practices of all websites. Our Privacy Policy and other policies do not apply to any other website.

 

Purchases by Children

If you are under 18, you may only purchase products from our Website with the consent of a parent or guardian.

Terms of Use, Notices, and Revisions

Whenever you visit our Website, your visit, and any dispute over our privacy policies is governed by this notice and our Terms and Conditions, which includes certain limitations on damages, disputes, and choices of law. Since we continuously strive to improve our business and your shopping experiences, we may change this Privacy Policy Notice and our Terms and Conditions. Users of our Website will be notified of any changes to this privacy policy on our homepage. Unless stated otherwise, our current Privacy Policy Notice applies to all information about your account. You should regularly access this section of our Website in order to review the most recent version of our Privacy Policy Notice.

Business Transfers

If Caroline Cree LLC is ever acquired by, or merged with a third-party entity, we reserve our rights to assign or transfer the information we have collected from visitors to our Website as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer such data to a successor entity, or to a third party that purchases our assets arising from such circumstances.
Terms of Service

Thank you for visiting our website, carolinecree.com (“Website”). Caroline Cree LLC provides content, services, and products on our Website subject to the following conditions. By visiting our Website, you accept these Terms of Use and Conditions of Sale so please read them carefully. If you do not agree with our Terms of Use and Conditions of Sale, please do not visit our Website.